Support · Doha, Qatar

We answer in writing.

Help for the MiM Owner iPhone app and for the Smart MiM system behind it. Most of what goes wrong on day one is on this page. If yours is not, write to us — a person in Doha reads it.

Email support
hello@mim-smart.com

Tell us your group's name, which branch, and what the screen said, word for word. A screenshot helps more than a description.

Write to support Doha, Qatar

Support is by e-mail, in English and Arabic. Write from the address your company is registered under, and say which group and which branch.

Before anything else

MiM Owner is a companion app, not a standalone one.

It shows the live numbers of a restaurant group that already runs on the Smart MiM system. If your group does not run MiM, the app has nothing to connect to and nothing to show you — there is no public account to sign up for, and no demo mode inside it. To see the software first, book a demo.

Connecting a phone

This is the whole first run. It takes about a minute.

  1. Get the code from Head Office

    On the MiM back office, open Head Office → Owner app. It shows a QR connection code for your company.

  2. Scan it

    Open MiM Owner and point the camera at that code. The app reads the code only — it takes no photograph.

  3. Check the server name

    The app shows you the address it is about to connect to and waits for you to confirm it. This is deliberate: never confirm a code someone sent you out of the blue. A code from anywhere but your own Head Office can point the app at a stranger's server.

  4. Face ID, then your Owner PIN

    Face ID proves the phone is yours. The PIN — the same one you use on the till — proves you are an Owner or Admin. The engine checks it; it is never kept on the phone.

What the messages mean

The app says things in words, not error numbers. Here is what each one is telling you, and who can fix it.

"Set a passcode on this iPhone"

The phone has no passcode and no Face ID, so there is no lock to put in front of the company's money — and the app will not open the numbers without one. Set a passcode in Settings → Face ID & Passcode, then tap retry. This is not a bug; it is the point of the lock.

"This phone was reset — scan your company QR again"

Someone at Head Office pressed Sign out all phones. Every phone was wiped back to zero on purpose, usually because one was lost. Get a fresh QR from Head Office and scan it again. Nothing is broken.

"This phone's key was refused — reconnect from Head Office"

The key carried in your connection code is no longer accepted by the engine — most often after a security rotation. A new QR from Head Office fixes it.

"Your engine is older than this app — update the engine"

The app is asking your engine for something that version does not have yet. Your engine needs its update; the phone is fine. This is one to send to us or to whoever deploys your engine.

"Your engine hit a problem — it usually recovers in a minute"

The engine answered with a server error. Wait a minute and pull to refresh. If it is still saying this after a few minutes, write to us with the time it started — that is the detail we need most.

"That's not a MiM connection code"

The QR you scanned is not one of ours. If the app says the code points at an insecure address, it is refusing a plain http:// address on purpose — ask IT for the https:// one. If it says the code is from a newer MiM, update the app from the App Store first.

Everyday questions

My PIN is not accepted
The PIN is checked against your group's real staff list, and only an Owner or Admin may sign in here — a PIN that opens the till but carries neither of those roles will be refused. Repeated wrong tries are rate-limited, so wait a moment before trying again. If your group has two-step turned on, the app will also ask for the six-digit code from your authenticator app.
It asks for Face ID again and again
By design: leave the app for more than a minute and it re-locks on the way back. Pulling down Control Center or Notification Center does not count.
I am not getting alerts
Check Settings → Notifications → MiM Owner is allowed, and make sure you are signed in — the phone is only registered for alerts after a successful PIN sign-in. Declining notifications does not otherwise affect the app.
The numbers look stale
The dashboard opens on the last numbers it saw so you are not staring at a spinner in a lift, and marks them stale until the refresh lands. Pull down to refresh. If it stays stale, the phone cannot reach your engine — check the signal first.
I want to move to another company, or off this phone
Tap switch company in the app. The connection, the session, the cached numbers and the logo are all destroyed together, immediately. Head Office can do the same remotely with Sign out all phones. Deleting the app removes what is left.
The logo in the corner is wrong
The corner shows your company's logo as Head Office set it. You can put a different picture on this phone only from the app's settings — it does not change the tills — and remove it again to go back to the company's.

Requirements

iPhone
iOS 17.0 or later. Portrait only.
A passcode
Required. Face ID is used when the phone has it.
A MiM engine
Your group's own, reachable over https://.
An Owner or Admin PIN
Issued by your own Head Office, not by us.

Your data

What the app keeps on the phone, what it sends, and the three things it is never sent, are all set out in the privacy policy. The short version: everything stays between your phone and your own group's engine, and there is no third-party analytics or tracking code in the app at all.