Privacy policy

1.Who we are

Smart MiM is restaurant-operations software. It is run from Doha by the group that built it, WITHSTAND — the same people who write the code, operate the engines and answer the email.

Legal entity and commercial registration: [to confirm]

For anything about your data: hello@mim-smart.com

2.Your restaurant's data

When a restaurant group runs on Smart MiM, the system holds what the group puts into it: menus; staff records; the sales journal (every sale, void and refund); bookings; and guests' phone numbers, kept for the loyalty card and for bookings.

This is your data. Your group decides what goes in and who on your team may see it; we store it and run the system on it. Each group's data is separated by its own keys; a group on the Enterprise plan runs on an engine of its own. Nobody outside your team and Smart MiM has access to it. [to confirm]

3.Where it lives and how it is protected

• Your engine runs on Railway; its PostgreSQL database is held by Supabase, a managed database provider.
• It is backed up every day, and we test the restore. A backup nobody has restored from is a hope, not a backup.
• The permanent journal is append-only. A sale, a void, a refund or a wage change is a new line; a correction is another new line on top. Nothing is edited away, so the original stays readable.
• A staff member's phone shows that person their own record and nothing else.
• Hosting region (the country where the servers sit): [to confirm]

4.Guests: receipts, loyalty and bookings

• A guest's digital receipt carries no personal data in the URL. The link holds a receipt token only: a random 128-bit capability, which is a key that opens that one receipt and nothing else, and cannot be guessed.
• Guests' phone numbers are kept for two purposes: the loyalty card and bookings. They stay in the restaurant's own database.

5.This website (www.mim-smart.com)

• The website sets no tracking cookies.
• The "book a demo" form sends your name, group, number of branches, phone, email and message to our own engine, and to Web3Forms, the form-to-email service that delivers it to our inbox. If that service is unreachable, your own mail app opens with the message for you to send. It goes nowhere else.
• The savings calculator runs entirely in your browser. It sends nothing; close the tab and the numbers are gone.
• Fonts and icons are loaded from Google Fonts and cdnjs when the page opens, as on most websites.

6.Your rights

Under Qatar Law No. 13 of 2016 on Personal Data Privacy Protection you can ask us, on any day: to see what we hold about you (access); to correct it; to delete it; and to export it as spreadsheets. Write to hello@mim-smart.com.

If you are a guest or an employee of a restaurant that runs on Smart MiM, your relationship is with that restaurant. Ask them first; we help them answer you.

7.How long we keep it

For as long as the customer's contract runs. After that, deleted on request — and exported as spreadsheets first, if you want your history to leave with you.

8.Law, changes and contact

Applicable law: Qatar Law No. 13 of 2016 on Personal Data Privacy Protection.

When this page changes, the date at the top changes with it.

Questions: hello@mim-smart.com